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Scheduling suite12/2/2023 Our solution is designed to work alongside and facilitate, rather than replace, existing systems and can be tightly integrated with ERP, accounting and forecasting software, spreadsheets and Manufacturing Execution Systems (MES). It’s all part of the new, automated scheduling suite with Trapeze, allowing you to save money and provide optimal service coverage. It can improve the synchronization of manufacturing processes, give greater visibility and control, and increase utilization and on-time delivery while reducing inventory levels and waste. Acuity includes a separate scheduling page clients can visit to book appointments, and you can embed your Acuity scheduler in almost any website. Our production planning and scheduling suite for aerospace and defense OEMs and suppliers offers a complete range of solutions for detailed production scheduling, capacity planning, and graphical master production scheduling. You don’t need to sign up for anything else to use Acuity. Short-term planning looks ahead weeks and even days to schedule individual assets, teams and people, taking into account constraints such as limits on tools, people, skills and processes. Medium-term planning goes out a few months and deals with things like line balancing, synchronizing production flow and procurement decisions. At aerospace and defense companies, long-term planning typically covers months to years and involves strategic decisions on issues like capital purchases and workforce size. Let the software create the class schedule and format it for readability, printing. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., Puzzel serves more than 900 customers across 40 countries. For more information, please visit. Puzzel was recognized as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Center as a Service in Western Europe for the fifth consecutive year, reflecting its rapid growth, functional breadth, standards compliance, and commitment to customer service and support. Today, the company combines omni-channel technology with artificial intelligence capabilities to provide comprehensive, end-to-end customer interaction solutions in an age of digitization. Puzzel is a leading cloud-based contact center software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. We are excited to offer Puzzel customers a modern, integrated customer engagement platform purpose built for contact centers.” “U-WFM is supported by a great customer base that is diversified across multiple industries. In U-WFM, we identified a strong business that was capable of solving this problem with a scalable and flexible software product offering designed to support organizations of all sizes,” said Mike Wilkinson, a Principal at Marlin. “Engaging and efficiently deploying contact center agents is becoming an ever more important challenge for our customers. market and represents an exciting milestone in our mission to offer a best-in-class, integrated customer experience.” “The acquisition of U-WFM addresses this challenge and provides all the key capabilities for modern workforce management wrapped in an appealing and easy to use interface.U-WFM also strategically expands our product suite, accelerates our expansion in the U.K. “Companies today face the challenge of keeping top contact center talent, and employee engagement and resource planning have become key pillars in finding an optimal balance between happy employees and satisfied customers,” said Børge Astrup, CEO of Puzzel. “We look forward to partnering and working alongside the Puzzel team to provide our solutions across Puzzel’s broad customer base.” By joining forces with Puzzel we can continue to offer customers a full set of leading integrated contact center capabilities and become part of an organization with a sizeable presence across key European markets,” said Matt Hughes, CEO of U-WFM. “We believe there is an easier way to deploy workforce management solutions accessible to all contact centers, regardless of size. This acquisition was supported by Marlin, Puzzel’s current investment partner. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact center operations for companies of all sizes and across any industry vertical. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. From demand management, via course scheduling and room assignment to analytics and reporting, TimeEdits cloud-based resource. Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software.
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